We offer free Royal Mail Tracked 48 delivery on all orders over 75 GBP, otherwise its £4.95 for Tracked 48 delivery or £5.95 for Tracked 24.
Please view SHIPPING page for full detail.
How long will my order take to arrive?
Tracked 24 receive in 1 working day**
Tracked 48 receive in 2 working days**
Same day dispatch from our UK warehouse when ordered before 1pm EST.
Can I track it?
You sure can! Once your order has been dispatched we will send you a confirmation email containing your specific tracking number. You will also receive further notifications from Royal Mail.
If you do not receive please email firstname.lastname@example.org
What is your return policy?
lilybod offers a full refund or exchange on our products within 30 days of order fulfilment, excluding discounted and/or sale items.
Please note we are unable to refund return shipping costs if applicable, except where the item is faulty.
Please view RETURNS page for full detail.
What if my item is faulty?
We offer a full refund unless you’re happy with an exchange or replacement.
What payment method do you accept?
We accept Visa, MasterCard and PayPal.
Am I responsible for duties & taxes on top of my order?
There are no further taxes, duties or charges on UK deliveries
How can I contact you?
We love talking to our customers!
Please visit our 24/7 LiveChat to connect with a member of our support team who will personally assist you with any question or inquiry including exchange and returns.
Alternatively you can email us at email@example.com
(For an immediate response we highly recommend using our 24/7 LiveChat)
Is it safe to purchase from lilybod store?
Sure is! We use Secure Socket Layering (SSL) which is encryption technology specifically designed to ensure safe and secure transmission of all information. We do not store credit card details nor do we share any of your personal information with any third party.
*Next business day delivery to all metro areas.
**Please be advised that due to the ongoing Covid-19 pandemic your order maybe delayed. Your order is our highest priority and we are doing everything possible minimise these delays. Thank you for your patience and stay safe. Lilybod x
During holiday season delays in general may affect delivery times.