What is your return policy?
lilybod offers a full refund or exchange on all our products, excluding discounted and/or sale items.
We want to ensure you are completely satisfied with your purchase. If not, then no problem, you may return your order for a full refund or exchange providing the following requirements are met:
- The item must be returned within 30 days of order fulfilment
- The item must be in original packaging with all tags attached
- The item must not be worn, washed or altered in any way
All exchanges will be made for the same purchase value of the item(s) being returned.
For sale item(s) all returns will be issued a Store Credit only. Store Credits do not expire!
Please note we are unable to refund initial or return shipping costs.
How do I request a return?
For all returns please click here to complete a return request or contact us via our 24/7 LiveChat and we will allocate a Returns Authorisations (RA) number for you.
Once the returned item(s) is received, a replacement (if exchanged) will be sent - or we will issue a full refund or store credit.
Are returns free?
We do not charge restocking fees. However the shipping cost incurred for returning item(s) to lilybod for an exchange or refund are not covered or reimbursed by us.
What if my item is faulty?
If you receive a damaged item, or have a manufacturing fault occur, please contact us immediately via our 24/7 LiveChat so we can personally and quickly assist you.
We offer a full refund (including return shipping cost) unless you’re happy with an exchange or replacement. To speed up the process we recommend you take some pictures that can be emailed to us.